Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. Travel Insurance . However, if you'd rather complain directly, you can use the above address to contact Staysure. The company registration number is 05142148, It's main line of business activity is Activities of insurance agents and brokers, and the company is listed as Inactive. Available 24/7, it's the easiest way to view your documents or to make any changes. It goes against our guidelines to offer incentives for reviews. Get up to 10m medical emergency cover with Expat Travel Insurance for France, Spain & Portugal. Thank you for your feedback and your kind comments, we will pass your comments on to the team. 0000007238 00000 n Call our contact centre on +34 952 010 057. . I welcome your feedback on this matter. 3-5 Rushmills Business Park, 0000296574 00000 n 0000249488 00000 n Thank you for choosing StaysureKind regards, Alex, Dear Ms JohnsonThank you for taking the time to leave a review.I am glad to hear that you find the agents very helpful when arranging your insurance.Kind regardsEmma, Information provided by various external sources. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. 0000018906 00000 n Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Jonathan was so kind and helpful I felt incredibly confident with my holiday insurance choices especially as it was for my disabled husband and 90 year old dad. Staysure Group has announced its acquisition of ROCK Insurance Group, a leading travel insurance white labelling and partnerships business. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. 0000007006 00000 n n]@ =z'VL/zT yjQeA? I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Do you agree with Staysure Travel Insurance's 4-star rating? Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. The outcome was very favourable and I booked for our long stay holiday with confidence. Did not have to use Staysure as holiday went without hitch. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Those who are up to 85 can travel up to 35 days at a time. We hope you still had a lovely holiday! Instead, theyre full of the info you need to get things sorted. They weren't sent to her email address, which would have been simple. Very pleased with Melvin, he explained everything we needed to know. Name Job Title/Designation Company Email Contact Number View Number; Human Resources (HR) HR . When I contacted Ms Xabout this, she told me to contact the claims dept. Date of experience: April 28, 2023. Get contact details including emails and phone numbers (business & personal). The excess amount is shown under each section in the table of benefits in your policy wording. If you need to make a claim, having an Excess Waiver means you wont have to pay any excess from your own pocket for each item youre claiming for. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. They ask for information which I provided straight away and they have no reason to hold on to the money. 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD . Will use again Sandra and Gary Stepton. Available 24/7, it's the easiest way to view your documents or to make any changes. Not a good outcome regarding her referral. Dear Ms Woolley,Thank you for taking the time to leave a review.It is great to hear that the price was good and you found it easy to fill in your medical history.Thank you for using Staysure.Kind regardsRoss. Find the latest Staysure discount codes and vouchers in April 2023 at CouponBirds UK and enjoy up to 20% off on your orders. Can only give a reveiew on the quote offered using the website. Enquiry Type . Read 3 more reviews about Staysure Travel Insurance. office: Av. . So you can be confident that youve got the right cover, thats tailored just for you. You've rejected analytics cookies. Electronica Finsmart Solutions Private Limited, List Of Financial Service Companies In USA, List Of Financial Service Companies In India, List Of Financial Service Companies In Detroit, List Of Financial Service Companies In Atlanta, List Of Financial Service Companies In Houston, List Of Financial Service Companies In San Jose, List Of Financial Service Companies In Dallas, List Of Financial Service Companies In Las Vegas, List Of Financial Service Companies In Miami. This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. We have had to make a couple of claims whilst abroad and they have always been handled swiftly and fairly. We are . Find the amenities and service you expect at SureStay Plus. The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. We are a portfolio of brands across travel and pet insurance spanning direct to consumer sales, price comparison and a new yet-to-be-launched offering. Then like us on Facebook and follow us on Twitter. I decided on this option thereby leaving myself uninsured for this short period. If you would prefer you can contact our customer services team on 0333 006 8033. 0000023905 00000 n We phoned Staysure on the recommendation of a friend and the telephone staff were most helpful; they advised us how to save even more on what was already a great deal. However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. We are pleased you found your experience simple and quick when organising your policy. Best and worst companies at resolving issues. It's quick and easy to submit your claim online. Salary: 150,000. It goes against our guidelines to offer incentives for reviews. Available on Comprehensive Annual policies only. We have used Staysure for several years now, always easy to arrange and no problems encountered for travellers with Parkinson's, Information provided by various external sources. 2023 Resolver Consumer Online Limited. You can change your cookie settings at any time. Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. All rights reserved. This year's renewal did not require me to contact Staysure as i had no changes to my policy. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Dear Keith Wigham, Thank you for your comments. Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. So you can be confident that youve got the right cover, thats tailored just for you. You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. Please call our customer service team who will happily investigate the matter further for you.Many Thanks. Our policies are written in English, making it easier to understand what youre covered for. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Since I was overseas at the time I did not have all my policy details to hand. I bought an annual travel policy with 3 declared medical problems all of which were under control. It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. Excellent customer service. This rating has decreased by -11% over the last 12 months. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. Great service! Have used before and will continue using. Bedford Road My insurance company sorted our claim within a week. Many thanks. In two separate emails (that I am happy to forward FYA) Ms X assured me that I was covered for cancellations, so, although still unwell,I organised a doctors visit to confirm the problem, get a certificate, prepared a claim and sent it to the relevant dept. If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. Partnerships/Bespoke Events. 0000022612 00000 n Wouldn't go anywhere else for our travel insurance. NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Travel with confidence with award-winning Travel Insurance for your next break. Thank you, Dear Dorothy A Hughes Thank you for your comments. Access your My Staysure account by logging in here. 10:00am - 4:00pm. This company however are dragging their feet and causing undue distress to an elderly couple and especially my father who blames himself for all the money lost on the holiday. Lastly, I gave my friends name to get 20 per cent discount which I happily recieved but my friend missed out as I completed policy by phone and not Internet. Just raise a case and leave feedback after. trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. Easy process, excellent price. Service was second to none. See the latest vacancies here at Staysure. Dear Dudley Baker, Thank you for your comments. Get a Quote today. Have found them to be very competitive for our requirements. Once your successfully logged in, You'll need to click 'My Account Details' and then 'My Email Address'. It was a joy to work with the company without worrying about what happens next. I was happy with the new premium and the experience was a smooth transition. We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. Britannia House, They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. 0000022333 00000 n This is the first time we've been abroad, so we'd never had travel insurance before. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure has collected 106 reviews with an average score of 2.84. As title suggests, recommend staysure to anyone. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. 0000250391 00000 n We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. Resolver is a totally free service that you can use to complain effectively. 0000000016 00000 n UK Contact Centres. After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. 0000006361 00000 n | Read 219,221-219,240 Reviews out of 219,250. . Anyone can write a Trustpilot review. Dear Mr Chalk Thank you for taking the time to leave us this feedback. The trip youre looking to cover with your Expat Travel Insurance must also start and finish in your (non UK) home country. Companies House does not verify the accuracy of the information filed. 0000266785 00000 n Check out what 268,839 people have written so far, and share your own experience. We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. Enter a name to find & verify an email >>> . . The whole process was faultless. 0000001196 00000 n I have my household insurance with Staysure and am happy with it. Staysure is a Financial Services company and has headquarters in Northampton, England, United Kingdom. Over 700 people work across our brands and our head office is in Northampton. Have used staysure for a few years now. Both our Single Trip and Annual policies have an upper age limit of 85. Lucy (unsure of surname) was wonderful. The Spanish version of what was called the EHIC is called the Tarjeta Sanitaria Europea (TSE). Thank you Staysure. Staysure is a trading name of TICORP Limited. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. I have been a Staysure customer for some years. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. Thank you for choosing Staysure! Staysure is a trading name of TICORP Limited. This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. Cover includes medical emergencies, having to cancel your holiday, baggage, stolen cash and more. 0000005875 00000 n We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. We are pleased to hear you received very good customer service and will be recommending Staysure to others.Thank you for choosing Staysure Kind regards, Alex. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? I knew exactly what I was buying and how much it was going to cost. Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. Consequently I always get a quote from them for all my insurances. 0000009965 00000 n Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Think prices/ service good apart from this. Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. Staysure has an overall rating of 2.8 out of 5, based on over 116 reviews left anonymously by employees. Over 500 people work across our brands and our head office is in Northampton. You can get in contact with us via telephone or email. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Registered ofce: First Floor, Grand Ocean . I cannot fault any aspect of the help and support they provided. To go to MyStaysure or create and account. Please use the following address to get in contact with us. Report Job. Staysure key technologies used on the website. 0000020108 00000 n Do you agree with Staysure Travel Insurance's 4-star rating? Over 500 people work across our brands and our head office is in Northampton. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. To contact our press team, please email [email protected]. Thank you for your feedback and your kind comments, we will pass your comments on to the team. I got to A&E where I was seen immediately and was able to call Staysure. Staysure travel insurance has a customer rating of 'Excellent' on the customer review site Trustpilot. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". It will be M&S next time. So patient and helpful. JO. 300K+ Plugin Users 47.6177115,-122.2034444 . Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. Anyone can write a Trustpilot review. We are pleased to hear our colleagues were helpful, efficient and provided excellent service. I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. My parents and I booked a holiday and he was diagnosed with terminal cancer. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. 0000007547 00000 n We hope you have a lovely holiday! Thank you for choosing Staysure! Automotive. Get started now and lets get this sorted. After 6 months I got a letter asking me to update my medical conditions. Please call our customer service team who will happily investigate the matter further for you. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . Companies can ask for reviews via automatic invitations. We may take up to 7 working days to respond to post. Whether for leisure or business, SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually. See the latest vacancies here at Staysure. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. The price was more than reasonable so much so that I have just contacted the lads on the trip to contact staysure, Straightforward procedure after I tried to get an online quote and was advised to phone in. We use dedicated people and clever technology to safeguard our platform. Thank you for choosing Staysure! 0000284751 00000 n Good Service call handler was knowledgable and helpful. Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. Thank you for choosing StaysureKind regards, Emma. . We have used Staysure for quite a number of years now. You can be certain that youre talking to the right person at the right time. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. 0000004682 00000 n Kind regardsKatie. I am also sorry to hear that the cost had increased from previous years you had insured with us. Verification can help ensure real people write reviews about real companies. 0000017729 00000 n Hours: 37.5. View our cookie policy here. Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. Great value with quality extras. If youre looking to go away for longer than three months, then you could have up to 366 days of cover depending on your age and the destination youre travelling to. 0000276048 00000 n We have always used Staysure for our travel insurance and have always been satisfied. The company started trading on 1 June 2004. Check out what 271,027 people have written so far, and share your own experience. Sat. Many thanks, I cannot fault Staysure they provided excellent professional service at a very difficult time following an accident in Italy. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. The customer helpline was really good & the person I spoke to was really helpful & went through everything with me to make sure we got the best deal. Find out how we combat fake reviews. Dear Mrs CG JonesThank you for your comments. Tailor your policy to suit your needs. Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. 9:00am - 5:30pm. This can be due to age increase, level of cover and any other changes that may have occurred. For complaints regarding the policy sale and service. Helpful and responsive when negotiating the annual premium and also when setting a claim. Most companies seem to make enquiring hard work, and very reasonably priced too. Theres no jargon in our rights guides. Rocketreach finds email, phone & social media for 450M+ professionals. I have renewed based on previous claims experience and the fair treatment of cover offered during Covid. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . After paying for. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Here are 8 tips for writing great reviews. The call centre staff were helpful & efficient. Thank you so much for the friendly chat and going over your working time to support me. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Please use the following address to get in contact with us. 0000020525 00000 n The renewal administration works very well. You've accepted analytics cookies. 0000275647 00000 n Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Our growing family of travel insurance brands include Staysure, Avanti Travel Insurance, Payingtoomuch.com, Rock Insurance and Petsure. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Second call, got a lovely gentleman who completed my insurance policy and was professional and supportive. I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. Resolver is free. So you can be confident that youve got the right cover, thats tailored just for you. GB. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. They contacted the Doctor and dealt with any queries very effectively. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). The team that dealt with my recovery from Italy and the processing of my claim need to be commended. john. Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. Write to us. In most cases (excluding motor )I am happy to go with them. I have just returned from USA where on first day I dropped a 70lb case on my toe cracking the nail horizontally and my toe was a mess - being diabetic I had to have this seen immediately because of infection. 0000258181 00000 n We have now been waiting weeks for a decision on a relatively small claim for a two day hospital admission in Europe. We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. We use dedicated people and clever technology to safeguard our platform. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . Staysure in Northampton, ENG What email should the hiring manager contact you at? Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. The Personal Finance Awards. I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. We are sorry to hear that you had difficulties getting in touch with our underwriter. It goes against our guidelines to offer incentives for reviews. The insurance cover is expensive considering I can not work due to my illness untop of my holiday, considering someone without an illness can get cover for 10-15 & im stable, dont be in/out of hospital regularly for anything only routine scans which is done as an outpatient. 0000003360 00000 n Find out how we combat fake reviews. Very good customer service and prices are good. Their cover includes repatriation to the UK which is a must have with the companies I travel with. Thank you for choosing Staysure Kind regards, Abbie, Travel insurance is a must because you never can take a chance .Staysure was quick ,simple and good value for money, Dear Douglas Mitchell Thank you for your feedback. 0000014250 00000 n Salary: 60,000 + 10% bonus. Staysure. Staysure is a trading name of TICORP Limited. The premium and policy terms seem to be competitive. If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. Please allow 28 days for all marketing to cease.I apologise for any inconvenience caused. Posted: March 24, 2023. 0000014277 00000 n Please check with your phone provider if you are unsure about how much a call will cost. Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. Well always be on hand with guidance and support to help you get the results youre looking for. 0000021984 00000 n The quickest way to get in touch is to message us online, this will then email us directly, just click here. Finalised the policy. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. NN4 7YB. 0000003404 00000 n Thank you for taking the time to leave feedback. Very easy to make a change to my policy. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Their primary purpose is to ensure that the company's technology infrastructure is scalable, secure, and reliable as the . Staysure headquarters is in Northampton, England, United Kingdom. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. I will no doubt use you again but do not like being pursued. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We also ensure all reviews are published without moderation. Given that she assured me TWICE that I was covered, I think this is inadmissible. I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. There are 48 customers that Staysure, rating them as bad. We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. Dear Michael WilliamsThank you for your comments. Telling us about your conditions is simple and straight-forward. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000284821 00000 n You can change your cookie settings at any time. Sun. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. I can confirm that a final written response will be sent to you within the required timeframes.
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