When it comes to refill options, you can add 100 MB of data for $4, 500 MB of data for $12, and 1 GB of data for $15. I. f you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). Send a letter or visit a local dealer to apply: Send the completed Lifeline application and all supporting documents to the Assist Wireless headquarters or a local representative. If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST. If you desire to conduct your previous phone number, you can call the assurance support center again after activating your SIM. If anyone got your phone, you could tell them to keep it until you reach there & pick it up. So, it would help if you get the assurance to replace the SIM that is urgent for you. Enter this PIN and complete your replacement phone activation. Please allow 5 minutes for this to complete and then try making an outbound call. Dont panic. You should be aware that the cost of an Assist Wireless phone is determined by the model you select. Be prepared to provide your account details and the reason for your replacement request. Find and Select APN and type in pwg, select ok. Leave all others Blank. Finally, you can submit the application form via assurance email or fax. You can find your Android phone by using the Find My Phone app, you can locate your iPhone with the help of the Find My iPhone app, or you can simply try calling your number. Lets be sure what the procedures are. It is imperative to mark that if you find the faulty essential parts of your phone, like the speaker or touch screen, you have the opportunity toapply for an assurance wireless replacement phone. But, it may not happen all the time with you. Alternatively, You can replace your lifeline by purchasing one of the models available in stores. The Assurance Wireless customer service representative will ask you to provide details about the missing device. See . $89.99. . Their plans may vary depending on the state and they have special plans for tribal territories. Currently, they offer Lifeline-eligible residents of Oklahoma, Arkansas, Missouri, and Maryland unlimited talk, text, and data completely free of charge. Finally, you can call the assurance customer service center and tell them details & ask them whether they can help you or not. Learn how to activate your replacement device. How to replace a lost, stolen or broken phone, tablet or other device. Plus, find out how to return your damaged device to avoid a non-return fee of up to $850. Contact Us Today With Questions | Assurance Wireless Find out if you qualify for Assurance Wireless Mail Assurance Wireless P.O. You can alternatively cancel your service by calling Assist Wireless Customer Service at 1-855-EZASSIST or our automated system at 1-855-420-2449. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. You can refill your minutes add 100 minutes for $4, 400 minutes for $8, or 1000 minutes for $15. ACP is a federal government program operated by the FCC. AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. Make sure Wholesale is selected and click your home button and try to access the internet. When you replace your phone, you should provide the receipt from assurance wireless. Monday-Friday from 10am-6pm CT. If you are receiving an error message, please report it to customer service for further assistance. Yes, Assist Wireless offers a Bring Your Own device program, which allows you to bring your own unlocked and compatible phone to the company. Offer not available for existing Assist Wireless customers. Assist Wireless services are compatible with all unlocked T-Mobile-compatible GSM devices and all unlocked Sprint-compatible CDMA phones. You can check your phones compatibility and learn more about the program at assistwireless.com/byod. Dont Worry! Theyll send it to you within a few days, and any money left in your account will be moved to the new phone. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Do you have any idea aboutthe assurance wireless replacement phone? You will receive your talk/text/dataon or close to the anniversary date of your enrollment each month as long as you remain eligible for the lifeline program. Therefore, you will get a new phone model if your phone is defective or fails to work within the first year. You are also welcome to use your own device as a replacement. Filing a Verizon insurance device or phone claim is easy! If you cannot locate it, make sure to call Assist Wireless customer service at 1-855-420-2449 at 1-855-EZASSIST (1-855-392-7747). Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). They will give you better instructions and help you find your lost or stolen phone. Enroll online now with Lifeline and ACP for FREE Unlimited service. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. You can follow the same process if you want to find your iPhone. To get an Assist Wireless free phone, you must be Lifeline-eligible and qualify for their Lifeline phone service. General info. If no, then dont be upset. Scroll to Device info, and choose Insert SIM. You can do so by: If you are out of data you can purchase more using the above methods. Assist Wireless is an MVNO (mobile virtual network operator) that utilizes Sprint and T-Mobiles network towers and thus provides its customers with a nationwide, super-fast, and very reliable network. If you experience an equipment malfunction, call us and we will arrange for a replacement cell phone: 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZ-ASSIST (1-855-392-7747). Assist Wireless partners with Guard Assure to offer our customers device protection plans. Add to Cart. It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.). The rest of the article will explain these conditions, so please keep reading. And in some cases, it may take about a week to get a replacement phone. When you get to the website, click on the box labeled, "Transfer NLAD Benefit.". Assist Wireless is also known for its professional and responsive customer service. (Answered). Why do I need to get an Assist Wireless replacement phone? You can either visit a store or call customer service at (1-855) 392-7747 to find out if there are any deals available. The reason is for the availability & changing of these devices when a new phone in the market. It is crucial to mark that; you may have little pay for the overall shipment process. Assist Wireless offers incredibly affordable and even free plans. For more details on returns and refunds please see the Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds section in our Terms & Conditions. Adding a Guard Assure device protection plan makes you more likely to get a new phone. Make sure pwg is selected and click your home button and try to access the internet. Current Customers You may be eligible for 100% FREE Unlimited* Data, Talk, and Text! The Assist Wireless phone, as well as the Lifeline phone service that comes with it, include a slew of standard features. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Lifeline Assistance is only available on one phone line per household. After that, you will activate your phone and get access to enjoy the assurance service in your state. Learn how to fix common issues or contact us. In Arkansas, you can get a Lifeline plan with free unlimited data, talk, and text. When broken or damaged to your wireless phone, you have scope to replace it. Get warranty and insurance help. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. . 400 minutes for just $8. Above these models, it is not sure what exact model you will get as replacement devices. Some of the most common Lifeline FAQs are about the ways a person can get free service for themselves and their loved ones. We've got answers! Assurance wireless network participates in that program with android only phones under this scheme. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. You can also replace your phone to upgrade your phone device or for comfort & convenience purposes.When you face any difficulties with your phone, you can call the assurance customer care at 1-888-321-5880. If you have an iPhone, go to Settings, then choose General, finally select About. When your phone gets lost, stolen, damaged, or misplaced, you will first contact customer care and address your problem. Good news is there are many ways people can qualify and apply. An eligible household is limited to one monthly service discount and a single one-time device discount. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a similar replacement phone. A number of factors influence your decision to purchase a replacement phone from Assist Wireless. Taxes and fees included with service plan pricing. However, Assist Wireless usually offers lifeline customers at least one free phone option. Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility. Welcome to Theispfamily.com, the best place to come for helpful information and resources about internet service providers (ISPs). Like other wireless providers, coverage is not available everywhere. Name *Email Address *SubscribePlease do not fill in this field. All purchases of Assist Wireless Top Ups are final and non- refundable regardless of who uses or possesses the subscribers wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscribers consent or knowledge. You can track your phone location to find lost or misplaced phones. Find A Location. AirTalk Wireless offers eligible customers free smartphones with free monthly cell phone service. If you still cant find your phone, let us know right away and well temporarily suspend your service so no one can use your remaining balance. If you want to replace your assurance SIM, you can follow the sameassurancewireless lost phonereplacement process. In this situation, you will examine the available updates on your phone. Lets have a close look. If you recently misplaced your phone or were the victim of a mugging by a lawless rogue, you can easily get an Assist Wireless Replacement Phone, saving you the cost of a new device. Assist Wireless 2023. However, the company also allows customers to bring their own device and use it with their services. You cant replace your assurance phone without maintaining a replacement procedure. In case you wish to get an Assist Wireless compatible free phone from another provider, you can check out other Lifeline providers, apply for a free phone there and then transfer your Lifeline benefits to Assist Wireless. Make sure that your phone is not in Airplane mode or displaying No Service. LIMITED TIME Affordable Connectivity Program (ACP) and Lifeline Offer 100% Free Unlimited Data, Talk, and Text! In addition to lifeline service, Assist Wireless also provides prepaid cell phone service to non-lifeline customers. They can be contacted by phone at 1-855-392-7747, by email at info@assistwireless.com, by mail, by calling #611 from your Lifeline device, or by sending them a message at assistwireless.com/contact-us. You should see a screen that says Press 1 for English or 2 for Spanish. Select your preferred option. A decision about the participants monthly entitlement amount, Claim number OROther consumer identification number. However, if your phone is physically damaged due to your fault, you will have to pay to replace it. Your device will go through a series of updates. To do this, you will call customer care service at 1-888-321-5880 so that no one can use your remaining phone balance. (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Lifeline FAQs Lifeline FAQs: Learn About Lifeline You've got questions. Replacement devices (including Apple devices) typically have a one-year warranty from the replacement date. You will get a new free phone from assurance wireless without charge with a one-year warranty. The device a client wishes to bring must be compatible with the Assist Wireless network and services. Assist Wireless Assurance Wireless Cintex Wireless Copper Valley Wireless Easy Wireless enTouch Wireless FeelSafe Wireless GCI Infiniti Mobile Life Wireless NewPhone Wireless Q Link Wireless Safelink Wireless SafetyNet Wireless Sprocket Wireless StandUp Wireless Tag Mobile Tempo Communications Terracom Wireless TruConnect True Wireless WATCH LIVE 247- Mike Lindell Tv and Brannon Howse, Frankspeech Live TV, WATCH LIVE 247- Steve Bannons, War Room Pandemic, WATCH LIVE 247 Real Americas Voice RAVTV Live Stream. True Wireless - There seems to be three tiers of Obama phone providers: Safelink and Assurance sit alone in the first tier with millions of customers. Touch device users, explore by touch or with swipe gestures. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. You may also continue toqualify if your totalhousehold income is at or below applicable Federal Poverty Guideline thresholds based on family size. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Here, the phone will turn off automatically. Customer Support 1-855-392-7747 Email info@assistwireless.com Headquarters 3030 LBJ Freeway, STE 1320 Dallas, TX 75234 Account IVR Call #611 from your Lifeline device Want To Know More About Assist? For your household to be eligible for the Assist Wireless Lifeline program, it must meet either of the following: Have a salary equal to or less than 135% of the Federal Poverty Level: Here is where you can find the federal poverty guidelines: https://aspe.hhs.gov/poverty-guidelines. 2. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.
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