They should be able to help you especially if you tell them the service centers refused to help. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. So beware if you try to take them up on their "5 year" year warranty. They say you have a warranty then give you the run around two supervisors at that! Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. I didn't have any way to see a status on my warranty claim. I will never buy one of their products again. var theme_settings = {
","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. are not covered by this warranty and will not be borne by Chervon. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. This website makes use of cookies to enhance browsing experience and provide additional functionality. 3 years warranty without registration. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc.
So any non-AU supplied items have different prefix letters in the serial#! For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. 0
j=d.createElement(s),dl=l!='dataLayer'? What if you bought a tool only, with no charger? Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. Claims under the warranty must be made within the warranty term. return window.Promise question or warranty issue, making the process even easier for you. Find out how we combat fake reviews. Click OK to update your details. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? Don't buy their products. If you are serious about having the best warranty plan, then you go with EGO. That's why all our products are covered by extended warranties* that you can rely on. Companies can ask for reviews via automatic invitations. Zero customer care. We stand behind our products, so please call with any concerns or questions. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. I guess that means I have to take time from work. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. },
I've charged my EGO 7.5Ah battery about 84 times. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. After one season my EGO LM21355p lawnmower would not start. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). 2 years with registration completed within 90 days from date of purchase. js.onerror = function () { ","consent_manager.yes":"Yes","consent_manager.no":"No","consent_manager.not_available":"N/A","consent_manager.cancel":"Cancel","consent_manager.save":"Save","consent_manager.back_to_preferences":"Back to Preferences","consent_manager.close_without_changes":"You have unsaved changes to your data collection preferences. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. This machine is much heavier than a gas mower. Consumer Guarantee Act 1993. How about giving a poop about the poor customers who made the bad decision to trust your products ! Visit eReplacementParts.com to find parts for your EGO tools. That never happened. EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. if (!browserSupportsAllFeatures()) {
EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. I have no clue if this slowless is on Home Depot's end, but it seems like it. They do not stand behind their products. for product details and side-by-side comparisons. Over one hour waits. They don't stand behind their product ..Never again am buying EGO. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. hbbd``b`@`B W Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. The mower must be returned no later
The shop is only open 8-4 weekdays with no weekend hours. Our batteries and chargers are backed by an industry leading 3-year warranty. We see that youre on the North America site but appear to be outside the U.S. and Canada. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. endstream
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I called back for the third time and am awaiting a call back. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Your receipt will be requested upon completion of this registration. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. What would you like to do? 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. If you already registered an EGO product, you can log into your account and view your product details. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E &
We're so confident in the performance of our tools that we offer professional users a 3-year warranty . I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). I did. to zero turn riding mowers. EGO Power+ Outdoor Power Equipment and Portable Power Products. // object-fit support Don't forget, expect to be on hold for an hour or more to even talk to someone for help. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. However this process is SLOW. 2023 Trustpilot A/S. If you do not allow these, then some or all of these functions may not work properly. After multiple tortuous calls to customer service they finally agreed to replace them. } Be the first to know about new products, innovations, and offers. One had power, one did not. For the best experience on our site, be sure to turn on Javascript in your browser. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Its here! We also ensure all reviews are published without moderation. Archived post. An authorised service center will be selected to repair the product according to the stated warranty terms. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); Defective products abound. For the best experience on our site, be sure to turn on Javascript in your browser. function browserSupportsAllFeatures() { custom: {
I need to put a small deposit down ($20) with Home Depot. IMO: Warranty is with product. What?? New comments cannot be posted and votes cannot be cast. If you register your product, well have your information on file when you call us with a question, making the process even easier for you. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. This company obviously doesn't care about customer support ! xmlHttp.setRequestHeader('Content-Type', 'application/json'); endstream
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I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Patented battery technology delivers gas power and performance plus longer run times. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. The competitor is located in Australia; The following exclusions apply; . I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. This warranty does not cover parts or consumable accessories subject to wear & tear during use. After that, they said it would need to be repaired but it's covered under warranty. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. How about answering the phone ! Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. Check out EGOs incredible new Z6 Zero Turn Riding Mower. All items listed on the packing list in the user manual of the mower must be
Anyone can write a Trustpilot review. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. This does not cover wear and tear. Be the first to know about new products and innovations. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Be the first to know about new products and innovations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand
From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. This website makes use of cookies to enhance browsing experience and provide additional functionality. The offer only applies to walk behind push and self-propelled mowers, it does not apply
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CL}. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. Ego should be sending out re-designed replacement units to customers with failed units. The store will not work correctly when cookies are disabled. Home Depot rep told me I should have taken the item to
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