I bought a Walker Edison bed through Amazon. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. The product box and item was damaged. This is currently the cheapest offer among 5 stores. I emailed the company 2 mores times after the phone call, and still no reply. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Walker Edison Furniture Company Investors. I purchased this product on 04-08-2022. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. I ordered two pieces of furniture on 11/19. International Association of Better Business Bureaus. They are scamming me and I'm exhausted of it. All locations close daily for lunch, 12-1. Inquiry # ******. Order number ******************* Order Total $369.99 and $399.59 with tax. WebTo begin the process, call the P.C. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was awful quality and at this point I want nothing to do with them. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. Key Principal: Brad Edison Bonham See more contacts. Dents and scraps on the outside. BBB is here to help. We were able to put the unit together and now have it in place with our tv on it. Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to 12/3/21: called support. Cannot leave voicemail because voicemailbox is full. If not, please refund me. 1. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Can you please let me know which is available and how soon? WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In They did not. On: So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. I was overcharged. Purchase price $284.76 on 12.29.22. Drive-thru service available at all This case is surprising to me as the exchange we had with this Customer was lovely. Im just gonna list all the things that were wrong with pictures: They never called back. Investor Name. Awful company through and through. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. . Please note that Klarna does not verify whether the user has used or purchased the product. No response We hoped they would just send a replacement part for the damaged piece. See details. It appears the company has no interest in replacing the damaged part of the desk. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. 2. Thank you for your patience and understanding. I'm just trying to get the necessary hardware, which was never packed in the box. Industry: Furniture and Home Furnishings Retailers Since I cannot get through to Walker Edison (see above), we are at an impasse. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). BBB Business Profiles may not be reproduced for sales or promotional purposes. Thank you! WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews Item # ******* The only emails I have received are automated responses to my emails asking for help. This is month five of me trying to get a refund. Our complaint is similar to others here. Thank you for reaching out and providing that information. BBB Business Profiles are subject to change at any time. They admitted this to me in email almost immediately and said they were refund me. I ordered a bed frame from Walker Edison which arrived on 1.2.23. It arrived damaged on January 7, 2023. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. 11/21: email containing tracking numbers and confirmation that order was on the way sent. Please feel free to reply to that email thread with any additional questions or concerns. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. Which I did and they just forwarded it back to W.E. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com It was received damage on the box and frame (I have photos). The pieces all went together wonderfully and the tv stand is very sturdy. I do not show a reply from ************** after this email was sent. Hello, I bought a Walker Edison dresser on June 1st,2021. Customer Reviews are not used in the calculation of BBB Rating. At this point, I want to return this item for a full refund as it has caused me too much aggravation. Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) 3. directly. Color: We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. was on hold for 20 minutes. Well guide you through the process. I want to know where my coffee table is, and if they ever plan on sending it to me. spoke with a woman who promised a call back by EOD. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. It did not and the order was marked as 'delivered.' Hang up. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality I'm still in need of something asap as I cannot assemble me bed. Investor Since. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you! WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. No one ever called me back. I ordered a tv stand from Walker Edison on January 4, 2023. Thank you for reaching out and providing that feedback. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. D'Albor's Homefurnishings offers high quality Furniture, I brought it to his attention and he assumed it was because it's made of wood. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. Unfortunately we didn't realize that until after the fact! WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. This information is So I called them and during phone call was disconnected and not at my end. Thank you for notifying us of this Customer complaint. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. No one has even personally emailed me to say they will take care of my issue. Log in to manage your orders, payout reports, store statistics, and general settings. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. Has been 20 minutes. 11/30: emailed support@walkeredisonshop.com again. Holding. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? Unfortunately, ************** did not wish to review another unit and requested a refund. 11/19 my order was confirmed via email, order #**** **** ******. The box was damaged and two corners of the desk were damaged. As a matter of policy, BBB does not endorse any product, service or business. It arrived without its hardware. Customer Rating. I knew that wasn't the case because it was too many parts damaged. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. They have promised me several times they were going to refund me but never have. I made photos and emailed the company that day. Deck set-off-season -stored in basement of home. Once I seen it, I was infuriated! I paid $300.30 for this dresser and my goal is to get $150 back. BBB Business Profiles generally cover a three-year reporting period. Next spring season brought back out to patio. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. 12/7: called support. Order # ********* They are absolutely scamming and I don't use that word lightly. This was an illegitimate practice and inconvenience. Company Description: ? Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Sincerely, I emailed again on January 11, January 23, and January 24 with no response. Richard & Son Customer Service line at 1-877-727-1909 We have followed up on your request and provided a resolution on this matter. It arrived We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. Very disappointed to learn that we are not the first to experience similar problems with this company. 6 complaints closed in the last 12 months. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). Doing Business As: Walker Edison. Thank you for reaching out. Investor Type. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. Voicemail box is full, couldnt leave message. Thank you! WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Thank you and have a great day! This Customer originally reached out to us when our warehouse was closed due to a corporate move. Meanwhile, I have a bed that I cannot use and cannot return. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. Lowest price for Walker Edison Media Stands TV Bench is $374.00. Once I envolved BBB I was contacted by customer service. Please do let us know if you are needing any further help. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, Note that complaint text that is displayed might not represent all complaints filed with BBB. ****************** opted to wait for the warehouse to re-open. Per the records I see, we shipped her the parts she needed once our warehouse opened. In one of the drawers the screws were too big for the hole so the wood ended of splitting. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. The unit was sent at her request to replace the original piece she received with damange. Our sincerest apologies for the delayed response time, we are currently working through a back log. When the replacement unit was received, it was damaged by the carrier. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, on hold as I type this. I left my concern, contact info and inquiry #*****. Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. Call lasted 6 minutes, no call back received. I sent an email to their customer service and they didn't reply until I called their phone number. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. Thank you for reaching out and providing that feedback, it is greatly appreciated. No response Read reviews from other users. Flowing up again regarding the status of hardware or another unit. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. No one has returned my emails and I have sat on silence holds for over 2 hours. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This was very unfortunate. I looked at the box and it had damaged written on the box! 4. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. I'd never do business with them again and quite frankly, I'd return the product if I could. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Contact Info. I have never had an issue such as this with any company I have ordered from such as this one. If you could let us know once that is done, we can get this taken care of for you. I ordered a desk from Home Depot which shipped from Walker Edison. 12/2: i called support at **********. WebOverview. Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. I consider this case taken care of as we offered the Customer the desired settlement noted below. WebDEMCO MEMBER SERVICE CENTERS. So, I filled out a missing parts form from Walker Edison and they never replied. They couldve wipe it off but didnt care enough to. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. I reached out to the Amazon seller who asked me to reach out to W.E. Manufacturer told me of their online form to complete and send pics. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. Better Business Bureau: Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. The link goes nowhere and the tracking number is the same as the order number. I then called during their business hours, but only received voicemail. If you require Participating Rounds. Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. 5. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. I had one screw that was stripped and wasnt able to use it. We were able to look into your request and have followed up with a reply offering our assistance. I went weeks with no response at all. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. I contacted the company via email right away, on October 20th.
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