This has been going on now for over six (6) years, and I have worn out my patience! I've have spoken to several managers (*** several times) and I'm always told someone from accounting will call me back, but no one ever calls me back. Commercial Real Estate Major player in U.S. defense to open new office in Dayton region Sports Business Local. A rider can register for and pay for a daily, weekly or annual pass. I just want this trash to stop and since I've tried everything else I thought I'd try through a complaint to the Complaintsboard.com. Seeking refund and resolution. Its easy to access the ePaper on DaytonDailynews.com. We called the customer service person informed us that it was here that told them contractors to put it it the end of the driveway instead at your door. c. Despite receiving an assurance that the Sunday Values circular would cease, I received an additional five editions of the newspaper. I do see where you paid for and signed for a coupon book and which also came with a free 2 month subscription to our newspaper and after that there would be a charge of $9.99 a month automatically debited to continue. Really? Searching obituaries is a great place to start your family tree research. Click the Register tab in the pop-up and enter your email address and. The account I wrote to fax to the Davron Daily News of that call is enclosed (#3). This promise has not been fulfilled. No paper has been delivered since December 31. I applaud you for your efforts on my behalf. Oldest Overview of Dayton Daily News customer experience Dayton Daily News (daytondailynews.com) has received numerous negative reviews from consumers. I have continued to get charged EVEN THOUGH the very day that I purchased this coupon book I went home and created an account so I could log in and CONFIRM that I wasn't set up to subscribe to anything. I had purchased two copies of the Sunday paper for the past 5 weeks because I was collecting each of the UD Men's basketball team posters that were being published. Many users have reported difficulty navigating the site and accessing content. All newspaper subscriptions include the ePaper -- a digital edition of the newspaper in the familiar page-by-page format. On that phone call, they have acknowledged receipt of my request to cancel service, the note is on my account in their CRM system. Enter the appropriate information and then click Continue or Link Your Account. On November 6, while to speaking to a customer service representative, it was discovered my refund checks were sent to the wrong address. As long as you are logged in, you have unlimited access to DaytonDailyNews.com, SpringfieldNewsSun.com, Journal-News.com and Dayton.com as well as the ePaper from each publication and wide range of newsletters. The problem has never been corrected. And I would like to have the record cleared so if I resubscribe in the future I will be charged only for the papers I have ordered. The largest online newspaper archive. I was told 2 weeks ago that I would be getting an additional refund for charges that were not authorized on the account, and that my account would be cleared with no balance due. i want my paper back in my mailbox or i will have to quit the paper. The Dayton Daily News ePaper is formatted. I sincerely apologize for the frustration and inconvenience this has caused you. I have located and stopped the subscription where the charges were being applied. April 24 - 2nd ACH payment to Cox Media Group for $17.29. In regards to the late paper you have received we currently have a delay on your route until 9:30 am. I have extended your service for an additional two weeks, at no cost to you while we work with distribution to get your service back on track. [18], Helsinki's city bike system was opened in early May 2016 with 50 city bike stations (hubs) and 500 bikes serving the inner city area. For over 10 years now I have tried to stop receiving the stupid Sunday Values through the Dayton Daily News. Unlimited Digital Access .99 for 3 MONTHS then $7.99 / month Cancel Anytime START MY TRIAL HOME DELIVERY + DIGITAL ACCESS Choose the best delivery option for your lifestyle! Thank you, *** Subscriber Advocate subscriberadvocate@coxinc.com. Our address is etched in the concrete on our house in big numbers and well posted on our mailbox. Need help? About us Dayton Daily News is a daily printed newspaper and a digital website, and Dayton's best source for in-depth local news, sports, business and entertainment. Bikes are available from April until 31 October, unlike many other public bicycle programs that are available throughout the year. Select the blue LOG IN / RESET PASSWORD button under the ACCESS YOUR ACCOUNT section. I can submit documentation if needed. The Dayton Daily News ePaper is formatted in the same page-by-page format as print and you can read it on iPad or iPhone. I would also like a refund of $49.99 for every month charged after January. But it insinuates that I still owe then for service that I rightfully canceled. This helps customers understand what they are agreeing to and what to expect from Dayton Daily News. A month later on May 26,2020 I got another bill for 9.99 ok it was time to take care of this, I called the customer support line associated with this scam and talked to 3 people on 3 different days all told me they had no information of me at all and the paper that was being paid for is being sent to some random address I asked these 3 people to make sure I am removed and not charged again and made sure to say keep the money you stole. Dayton Daily News has a much better track of our problem and they always agree there is a problem and they will take care of it. We want a complete refund. Business Response Good Morning Mrs. Unlimited Digital Access. It's sad cause this could have been a totally different type of review had this paper actually been sent to my house instead of me paying for actually nothing. We have called several times, was first told there wasn't anyone to deliver but they would get the paper delivered which did not happen. the first erroneously thought I wanted to cancel our subscription to the e-version of the Dayton Daily News to which I replied that we did not want to do so and b.) (Not even for the money I paid) I am asking for a full refund of the $26. You will use your same log in information you just created for all websites and ePapers. Dayton Daily News is a daily printed newspaper and a digital website, and Dayton's best source for in-depth local news, sports, business and entertainment.Published in Dayton, Ohio, The Dayton Daily News is currently owned by Cox Enterprises Inc. and was founded in 1898. The bikes can be borrowed for a total of 7 hours. I can be reached at XXX-XXX-XXXX. I sincerely apologize for the frustration and inconvenience this has caused you. Authorities in Ohio are investigating a shooting that left an Ohio State University (OSU) student-athlete injured. Assuming I had entered a digit wrong, I resubmitted on-Mar. We will be working to get the paper to you as early as possible and will be able to resolve this with a new carrier. If they do that, I intend to seek legal advice to protect my rights and consumer standing. When you subscribe to Dayton Daily News and activate your digital access, you will automatically be subscribed to the Morning Briefing email newsletter which provides a link to your daily ePaper and links to the days top stories online. That doesn't last but for a few weeks. And they offered to waive that balance in exchange for my re-subscribing to the newspaper. The Morning Briefing email is delivered to your inbox seven days a week by 6:30 a.m. DELIVERY. We keep getting the paper very Thurs thru Sunday. (copy #2, of confirming order #XXXXXX, enclosed). As it stands now, I have two confirmations of my order being received, a statement my credit card payment was received, several statements that it wasn't received, and a statement that the papers in 2017 I did not request had been deducted from the credit card payment the paper says it has not received! How to help ease the back-to-school anxiety for your kids. I apologize for the length of time this took to correct. I have no idea why the refund check was sent to that address. Cool!NOT! A summary of my efforts to cease the delivery of the Sunday Values circular (supporting documents are attached): a. Click the READ NOW blue box to be directed to the ePaper. Multiple credits- but never a paper on Sund. I wrote a check that day for the requested amount. *** Consumer Response Dear ***: Unfortunately, I would like to re-open case #***. Cancel Anytime CHOOSE PLEASE, PLEASE correct this problem. Again, thank you and the Dayton Daily News for resolving this issue. Once I get this number and it agrees with the number of missing papers from my files, I will renew the subscription for the paper. The newspaper is to be thrown on the porch daily and when talking to the representative on two occasions it is on my record as to where the paper is to be delivered and not just thrown randomly on the driveway. To access the ePaper and stories behind the paywall on DaytonDailyNews.com, SpringfieldNewsSun.com and Journal-News.com, you will need to link your subscriber account to your online credentials. I would like the monthly $9.99 charge to be discontinued immediately. After that letter was sent, our service did improve for awhile. My requested $ 10.61 REFUND showed in my credit card account on 12/28, BUT THE VENDOR DIDN'T SEND ME NOTICE, so I had proceeded to file the complaint as shown on your records. In that same phone call I successfuly terminated my 1 year subscription at the conclusion of the one year subscription. I have called 2 times, also PM through FB, also left a FB post. Newsroom The Dayton Daily News wants to hear from readers who have news or article suggestions. To register your account for digital access, go to myaccount.daytondailynews.com and select the blue ACTIVATE button. The paper was founded with the intention of pioneering a new type of journalism, keeping weak ties to politicians and . I sent an email to customer service at DDN and still haven't received a reply. Once you are logged in, you have unlimited access to DaytonDailyNews.com, SpringfieldNewsSun.com, Journal-News.com and Dayton.com as well as the ePaper from each publication and wide range of newsletters. Thank you, *** Business Response Hello ***, I am sorry you did not get a satisfactory response, I have reviewed your subscription and it looks like we did extend your service past the expiration date. Members can use the bikes for up to an hour; additional time is 15 NOK for 15 minutes. my family and I travel frequently - in that the Sunday Values circular is simply tossed at the end of our driveway, it represents a security risk by announcing that we are not at home and b.) I received 1 paper and that has been it. I was frustrated because even after the initial complaint, I still have yet to receive one newspaper. Next, you will need to link this account to your active subscription. Thank you, *** Subscriber Relations. Riders can use the TAP card to purchase passes, but they have to set up a separate account for Metro Bike Share. My community is a restricted community of elderly residents where the average is 75+. Dayton News - Dayton Newspaper - Dayton Business Journal. Now when I log in it says "subscription information unavailable" yet I have continued to be charged monthly. Simply click the ePaper link to be taken to todays ePaper. The guaranteed starting date was November 11 and no paper was received. I tried calling them again this morning & you can't get through to customer service. Cancel anytime. Likewise, the proposed solution is only if and when a new permanent carrier can be found without a timeline. April 14 complaintsboard.com RE: Account No. The daily email is a convenient way to receive the ePaper, but the most current version of the newspaper is available to you any time, in the app or online. We do appreciate your intervention and will keep our fingers crossed that our paper will be delivered each week. We would appreciate any further assistance you can provide. The coupon book was intended to be used as a free gift to any customer agreeing to a subscription. It is the complete newspaper "delivered" to you each morning via a push notification before 6 a.m. . If you are a newspaper subscriber and do not know your login or need to register your account, please go to DaytonDailyNews.com/TotalAccess to link your account. I do remember, though, receiving several phone calls asking why I had not renewed and offering me various subscription deals, and never was any payment for a grace period mentioned. With this in mind I have forward your information directly to our Distribution Leadership who will work with the carriers and ensure that these deliveries stop permanently. Per your request I have submitted a refund totaling $59.96 for the remaining 4 months of service you had not received previously. it is a waste of resources in that we never read the materials. I never lived in Tipp City or had a paper delivered there. If you still have questions, feel free to contact us at customercare@daytondailynews.com or call us at 1-888-397-6397. I bought a coupon book and now I get money stolen from my account with nothing to show for it, Read full review of Dayton Daily News and 3 comments. ", "Suurmenestykseksi nousseet kaupunkipyrt jvt talviteloille "hyv kannatti odottaa", "Espoossa ja Vantaalla hamutaan kaupunkipyri "Ei yhtn pllmpi idea", "Kaupunkipyri Espooseen? Additionally, we get multiple calls a week from the subscription department asking why we cancelled and trying to give us new offers to take the paper. For the past year, the delivery of the newspaper has been sporadic. [14] Autumn 2016 Espoo decided to start pilot trial with Helsinki bikes in summer 2017. [17], Helsinki ranked first in the study made in 2019 about the popularity of city bikes in different cities around the world. I have not received a newspaper since last Friday & each time I call them I am told a different issue is going on which is not true as I have multiple friends in *** who take the paper & they are receiving the paper daily. [23], For the 2018 season the system was expanded to Espoo, having 70 stations from May and 35 more to be added during the summer. I want to apologize for all the inconvenience you have experienced sincerely. Pilottikokeilu toteutetaan kesll 2017", "Kaupunkipyrien pilottikokeilu Espooseen", "Kaupunkipyrien suosio rjhtnyt: kyttji yli tuplamr viime vuoteen verrattuna", "Uskomatonta mutta totta: Helsingin kaupunkipyrt ovat ahkerammassa kytss kuin missn muualla maailmassa", "City bikes to be stored for the winter soon new season to start in May", "The past, present and future of Helsinki's bike sharing system", "City bikes roll in Helsinki next summer", "Kaupunkipyrt kurvaavat tnn Helsingin kaduille: "Mit pidempn katsoo, sit kauniimmaksi se muuttuu", "Travel between two cities with city bikes", "Tllaisia ovat Helsingin uudet kaupunkipyrt "Se on kirkkaankeltainen perusmummis", "Stadscyklarna r hr nu r det gult p gatorna", "Smoove launching soon in Helsinki with a wonderful project of 1.500 bike shared in libre-service", "Helsingin kaupunkipyrt kyttn vapun jlkeen - toimittaja valittu", "Kaupunkipyrt palaavat Helsinkiin ensi kevn", "Ikivanha HSL:n reittiopas uudistuu tysin mukana nyt mys kaupunkipyrt", "Helsinki Treats New Bike-Share as Another Form of Public Transit", "Finnish programmers use open data to track city bikes", "Kaupunkipyrt innostavat pyrilijit ja koodareita", https://en.wikipedia.org/w/index.php?title=Helsinki_City_Bikes&oldid=1130650884, Articles with Finnish-language sources (fi), Articles with Swedish-language sources (sv), Creative Commons Attribution-ShareAlike License 4.0, This page was last edited on 31 December 2022, at 07:24. Submit a complaint and get your issue resolved. As noted by the Dayton Daily News, my account was flagged in October to not receive the circulars - yet, a year later and numerous assurances that delivery would cease, I am continuing to receive the circular. After waiting at least 30 days for the refund it has not been received. Many users have reported difficulty navigating the site and accessing content. Since I started my subscription I have not had a Sunday in which it was delivered. If the payment really didn't arrive, I will respond to a hard copy billing me for papers received between March 26 and May 18, when I spoke to a supervisor and cancelled the paper. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This is a one time purchase? I received a phone calls on April 13 telling me I owe the paper money. My husband and I have called and spoken with Dayton Daily news representatives on the phone at least 14 times since Sept 2021. Nothing I do seems to make any difference. Right lane blocked due to crash on I-75 Southbound at Exit 125 OH-117 Harding Hwy. The service was launched on July 7, 2016. The gentlemen that delivered the paper said he would be delivering the paper for the next month. I have been unable to find a way to contact them as the number I found was not in service. Obviously, we have grown weary of trying to keep track of all of the dates we didn't receive a paper. A newspaper that was historically delivered to the required location before 7AM and now is thrown on the end of the driveway, typically after 9AM is not meeting this commitment. But the gentleman on the phone Saturday confirmed that there is a balance due on my account. It should not have taken the need to file a formal complaint to have had the paper delivered regularly. Never again will I be there customer! You are correct that we have lost your main carrier for this route and are using a substitute for the delivery. This is not a satisfactory response. The first week I received a paper, the next two weeks I did not receive a paper. I am seeking your assistance in this matter. Call 1-800-531-5000 NOW and DEMAND DIRECTV return WDTN. Thank you, *** Subscriber Relations. Helsinki Cooperative Society Elantos (HOK-Elanto's) grocery store Alepa is the main cooperation partner of the city bike's and supports the system's implementation. On 10/15 a refund check for $288.88 was again sent to the wrong address. I want at the very least the 2nd $14.99 refunded. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. They would say, "We will extend your service an extra week." Oslo Bysykkel ("Oslo City Bike") is a public bicycle sharing system in Oslo, Norway which is owned and operated by an Urban Infrastructure Partner on behalf of Clear Channel Communications and in collaboration with the city of Oslo. Choose. Each time the representative tells us they will contact the carrier and let them know to stop delivery, but the paper keeps getting delivered. *** We have lived at the address *** since November . Sincerely, Bruce, Get recognition as the best support service. LOCAL. We appreciate your feedback on this matter and thank you for allowing us the opportunity to get your service corrected. Following is an excerpt from their invoice: "Our Delivery Guarantee We promise a dry, readable newspaper delivered to you by 8:00 a.m. on Sunday." They have continued to send me bills for service. I told the guy to stop the check because I will not cash it and only get 1/2 of my money back! She was supposed to changed that. If you have any further questions or concerns please contact customer service at XXX-XXX-XXXX or toll free at X-XXX-XXX-XXXX. My reasoning for wanting to cease the delivery of the advertising materials is two-fold: a.) You can log in to the My Account page two ways, from the self-service center or from DaytonDailyNews.com: 1. If you do not receive the refund within the allotted time or if you have any additional questions or concerns please contact our customer service at XXX-XXX-XXXX. The response said, "We certainly do apologize about the Sunday Values arriving at the house. If you have any further issues or questions please email me below. The header of the Sunday Values circular states: Dayton Daily News "Sunday Values delivers valuable coupons, ads and inserts to your home each week, free of charge. I'm not sure how to get service or if I should just give up trying to get the paper delivered. They have called me, and I have told them that I had canceled service. Dayton Daily News website is deemed to be popular and indicating that it receives a high volume of traffic. I have forwarded your information again to our distribution leadership and we will work to resolve the issue. Dayton Daily News. As of 2007, similar schemes are also in effect in other European cities, including JCDecaux's Aix-en-Provence, Rouen, Barcelona (Bicing), Brussels, Lyon (Vlo'v), Nantes (Bicloo), Paris (Vlib), Toulouse, Seville (Sevici), Vienna, Sandnes, and others Pamplona (Cemusa), Copenhagen, OYBike, Call a Bike (Berlin, Frankfurt, Cologne, Stuttgart, Munich, Karlsruhe), Copenhagen/Helsinki/Aarhus (CIOS), Stockholm and Zaragoza. If you would like to add your business or organization to this page, please create an account. If there is any additional information you need or anything else we can help with, please contact our customer service at ***. [5] In 2015 HKL made agreement with Moventia and Smoove about 2nd generation City Bikes and operation started in May 2016. She Informed me that they charged the card 5 days early. 17h ago. This has been a super huge inconvenience for me. b. If you would like to add your business or organization to this page, please, Dayton Local takes reasonable measures to ensure the quality and accuracy of the information on this page. If you have any other concerns or if there is anything else we can help with please contact our customer service at X-XXX-XXX-XXXX.